Frequently Asked Questions
Everything you need to know about your Les Nereides experience.
How should I care for my Les Nereides jewelry?
To maintain the brilliance of your hand-painted enamel and gold-plated pieces, avoid contact with water, perfumes, and cleaning products. Store each piece in its original pouch to prevent scratching.
What are your shipping options and delivery times?
We offer standard and express worldwide shipping. Orders are typically processed within 48 hours, with delivery ranging from 3 to 7 business days depending on your location.
What is your return policy?
You may return unworn items in their original packaging within 30 days of receipt. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Are the jewelry pieces handmade?
Yes, every Les Nereides creation is unique and handcrafted in our workshops using traditional techniques, including hand-painted enameling and hand-set crystals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured via SSL encryption.
Do you offer a warranty on your products?
All Les Nereides jewelry comes with a one-year warranty covering manufacturing defects. This does not cover accidental damage or wear and tear from improper care.